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How winner55 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, fund it via Touch 'n Go eWallet, Boost or GrabPay, and use our lobby.

Account data handled with careLocal payment details protectedYour rights, clearly statedContact us to request changes
winner55 How winner55 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Account Security

Your login is protected by OTP verification sent to your registered mobile number. We do not store card or full wallet credentials — only the transaction reference your payment provider returns after a Touch 'n Go eWallet or Boost transfer clears.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences on mobile. Analytics cookies are anonymised. You can adjust cookie settings through your mobile browser or the account preference panel.

Data Retention

Account registration data is retained while your account remains active. GrabPay and DuitNow transaction records are kept for the period required to satisfy our operational obligations. When you close your account, we begin the deletion process for non-mandatory data.

Requesting Changes

You can request a copy of your personal data, ask us to correct inaccuracies or raise an objection at any time via live chat or email. We aim to respond to all data requests within a reasonable period after verifying your identity.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Start a live chat session directly from your account dashboard. Our team can confirm what data we hold, walk you through a correction request or explain a specific entry in your account record.
Email Support Send your privacy request to our support address from the email linked to your account. Include your account username so we can locate your record and respond without unnecessary delays.
Account Help Centre The Help Centre inside your account covers data access requests, deletion queries and payment-reference disputes. Navigate to Account Settings, then select Privacy and Data for the relevant forms.

Common Questions About Our Privacy Policy

We collect your name, phone number, email address and the payment identifier from your wallet — such as your Touch 'n Go eWallet or Boost reference. Device and session data are also logged to maintain secure access.

We store only the transaction reference returned by the payment provider after a transfer clears. Full wallet credentials and account numbers are not retained on our servers once the deposit or withdrawal is processed.

Yes. Send a data access request through live chat or to our support email from your registered address. We verify your identity first, then provide a summary of the personal data we hold for your account.

Active account data is kept while your account remains open. Transaction records — including DuitNow and FPX entries — are retained as long as our operational obligations require. Non-mandatory data is removed when you close your account.

We share data only with payment processors and fraud-prevention services where it is needed to complete your transaction. We do not sell personal data to advertisers, data brokers or unrelated third parties.

Reach us via live chat from your account dashboard or email our support team from your registered address. Navigate to Account Settings and select Privacy and Data to find the relevant request forms and follow the steps shown.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.